Coaching Terms as of June 24, 2021

The following agreement outlines the conditions of the career coaching relationship with Paquetia Goodwin, you, the client. You have chosen to receive career coaching or have decided to enroll in a series of career coaching sessions. You have made this decision knowingly and are of legal age (18 years or older) and can independently decide to participate. You also understand that coaching is not therapy and will not treat or diagnose medical or mental health-related issues. While there will be parts of this process that are “emotional,” this is not a treatment program for mental health. You are encouraged to seek the proper guidance from a licensed health professional. You understand that you are under no obligation to sign-up, pay or participate in this Coaching Program. You have not received pressure or forced in any way to participate in this process or work with me, Paquetia Goodwin. You also understand that coaching is NOT a guarantee of employment or a change in your salary. Client experiences, outcomes, and results will vary. If you change your mind before signing agreeing to these terms and attending your first session, you will receive a full refund of your first payment. If you paid $1497 and decide before your first session, you do not want the service, you will receive a refund, less $250.00

 

The terms of this agreement are below:

  1. Program Details:

    1. You have entered into a coaching agreement with Paquetia Goodwin. You have purchased one of the following Career Conversion Programs

    2. Discover You 6-week private sessions.  This package consists of 6: ninety-minute private coaching sessions for a one-time payment of $1497 or 6 monthly payments of $265.00.

    3. Discover You 6-week group sessions. This package consists of 6 ninety-minute group sessions and one private 1:1 impact session for $1497 or 6 monthly payments of $265.00.

    4. ALL Sessions are via Video Conference (Zoom or Google Meets). All sessions are virtual unless otherwise agreed.

  2. Session Details & Expectation:

    1. Private sessions are scheduled based on an agreed time between you (the client) and myself.

    2. You are required to provide 24hr notice to reschedule your private session.

    3. If scheduling conflict/emergency prevents you from attending a group session, you will have access to the recorded session.

    4. Private sessions will be rescheduled as needed and are valid 90-days from enrollment.

    5. Group sessions are at a pre-determined schedule and are recorded. If you miss a session, you will have access to the recording to review at your leisure.

    6. You understand and agree that you will participate in discussions, writing prompts, work assignments, and related activities to ensure you get the full benefit of the development process. ­­­­­­­­­­­­

    7. If technical difficulties occur on my end that results in a delayed start, we will extend our session (if the client is available) or schedule a follow-up session. I will always ensure that we make up any missed time when the technical impact occurs on my end.

  3. Recorded Sessions:

    1. You understand that ALL group sessions are recorded. Clients will have lifetime access to recorded sessions. Group sessions are used as on-demand course content for clients who can’t attend live sessions.  I do not record private sessions unless asked explicitly by the client. If you want to record a 1:1 session, you must request in advance via email.

  4. Cancellation and Termination Policy –You understand that I exclusively reserve the right to terminate sessions for any reason. Some of those reasons include violation of the terms of this agreement in any way. If you consistently miss or are late for sessions, disrespectful to me, aggressive, argumentative, or combative in any way. Resisting or not cooperating with the process or conduct that does not lend itself to growth, support, and development. You further understand that terminations are final. If a payment plan is in place, all future payments will be canceled. If you paid in advance, you would not receive a refund.

    1. If I need to cancel a session, it will be rescheduled as quickly as allowable and communicated to you once a schedule conflict is known. I will always be respectful of your time and commitment.

    2. If you need to reschedule your private session, you agree to let me know 24hrs before your scheduled appointment. I understand that emergencies happen, and in those situations, please email or text me ASAP. I will work with you to reschedule your appointment.

    3. If you plan to miss a group session, you can get caught up by watching the replay.

    4. Continued canceled or missed appointments will result in termination of the coaching relationship. Should that happen, you will not be billed for future sessions if using the payment plan option. However, if you paid in advance, no refunds will be issued.

  5. Payments & Refunds – You agree to make all payments as outlined in the payment plan. There are no refunds. Payments made via the payment plan will end, and I will cancel future payments.

    1. I understand emergencies, crises, and exceptional circumstances. I will assess on an individual basis, and in many cases, I will work with you to reschedule your services to a time that life and scheduling allow you to get the full benefit of the relationship.

    2. If you use the payment plan option, your payment of $265.00 will auto-draft from your financial institution on the same day each month until your plan is complete.

    3. If you miss a payment, the Wix payment system cancels your Plan option. You will not be allowed to create a new payment plan. You will be invoiced and required to bring your account current before your sessions resume. Past and current payments will be due upon receipt. Failure to return your account to a good standing can result in legal actions against you.

  6. Resume Services - Resume reBrand includes a 60minute online consult. Please make sure you are in a space that you are free to speak about your resume, work experience, and any related information.

    1. The SLA (Service Level Agreement) is 3-5 business days unless otherwise agreed upon.

    2. You agree to provide as much detail as requested to ensure we are able to provide you quality, relevant content for your resume.

    3. Please provide no less than 2hrs for cancelations/reschedules. You can use the links provided in the calendar invite.

    4. If you decide you no longer wish to proceed with your resume service after the initial consult, we will refund you $200. If you decided you no longer want to proceed after being provided the 1st draft, you would NOT receive any refund.

  7. Privacy Policy – I do not and will not sell, share, send or compromise your data. Here is how I use your information:

    1. Email - When you subscribe to the website, you enter your preferred email address in the subscribe form. I use this for email campaigns. I will email clients and subscribers from time to time to let them know about changes in Terms, new packages, and pricing, features, or services.

    2. Personal Information – When enrolling in service or completing a subscription form, you provide your name, email, and telephone number. This information is retained in our client list and is not shared.  I use it to contact you regarding your coaching sessions or other services. I do not share your information outside of the Wix platform for any unrelated business.  Your payment information is not shared or visible to me. I can see your payment method (credit card, Paypal, etc.) but not the payment method account numbers. If you submit a testimonial, we are required to get your consent before sharing your feedback.

    3. Opt-Out – if you no longer want us to contact you via email, or SMS, send an email to contactme@livingliferatedpg.com, or click the opt-out link in the communication.

  8. Payment Information - I do not see your payment information. I do not see your bank, credit card, or any financial information. I use the payment system in Wix.com, the hosting platform for my website, www.livingliferatedpg.com. When you enroll and pay for your service, you enter your payment information to set up ACH recurring payments. If you receive an invoice via email, you will open the invoice and pay via the appropriate payment tools provided by Wix Payments. Your financial information is never sent or seen by me.